Refund policy

Return/Refund Policy

Customers have 30 days from the date of delivery to request a return or refund for a damaged product.

To be eligible for a refund or replacement:

• The product must have arrived damaged or defective.
• You must contact us within 30 days of delivery.
• Please provide your order number and a description of the damage. Photos of the damaged product may be requested to help us process your claim.

To start a return, you can contact us at alexx.kirby@levelupenergypouches.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alexx.kirby@levelupenergypouches.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Returns or refunds are only accepted for products that arrive damaged or defective. Products that are not damaged are not eligible for return or refund under this policy. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at alexx.kirby@levelupenergypouches.com.